Benefits of Miracle Service for your business
Streamline your service response, increase the number of calls per day and reduce costly call-backs
- Take service calls faster, more accurately and with access to previous service history.
- Display customer information while the call is being received, including credit status
- Advise if a service contract applies, and display contract details, priority and entitlements
- Wirelessly dispatch field technicians via SMS or email
- Permit customers to place service calls and monitor progress via the internet
- Permit customer to purchase consumables via the internet
Save Administration Cost and Time
- Display the current and projected status of every job, including all contract and PM commitments
- Generate invoices, purchase orders and reports that can be immediately faxed or emailed from site.
- Cut data input time for customers, suppliers, equipment, etc. with a unique import wizard.
- Automatically update your MYOB, QuickBooks or Sage accounting ledgers using export links for invoices and purchase orders. No double entry
Increase Contract Profitability
- Report the profitability of service contracts as a guide to renewal and pricing
- Automatically process contract renewal invoicing.
- Process an unlimited variety of service contract conditions, period or meter billing, and payment schedules
Use Reports for Better Management. More than 100 reports for precise management control
- Use reports to grow and develop your business. No more time consuming collection of data through multiple spread sheets etc.
- Reports for precise management control, e.g. parts usage, technician productivity, profitability of contracts, and more.
- Service frequency by model and call-out, to diagnose and identify equipment failure trends.
- Summarise the number of calls, labour and travel hours, labour and travel dollars, and average labour hours and labour charge by job and date
- Team/individual productivity management at you finger tips.
